130K–155K USD / year
Technical Account Manager
Customer successRemote — unknown
Published on 2026-09-28
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Technical Account Manager at Expel, you'll serve as a dedicated technical advisor for enterprise security programs, focusing on platform adoption and customer success. You'll collaborate with Customer Success Managers and handle technical incident responses while driving value from Expel's services.
About the company
Expel provides managed detection and response security services backed by software and human analysts. It helps organizations monitor threats and respond to incidents faster.
What you'll do
- Drive platform adoption and technical health metrics
- Build deep technical relationships with security practitioners
- Advise customers on security program improvements
- Help customers mature their use of Expel
- Handle troubleshooting and integration challenges
- Own technical incident response coordination
- Identify technical expansion opportunities
- Support senior team members on complex challenges
What we're looking for
- 5+ years of security industry experience
- Deep technical expertise in security product spaces
- Experience in customer-facing technical roles
- Strong consultative skills
Benefits
- Unlimited PTO
- Work location flexibility
- Up to 24 weeks of parental leave
- Excellent health benefits