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シニア テクニカルサポートエンジニア — 日本（リモート、東京への出張あり）
Customer successRemote — Japan
Published on 2026-10-01
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About this role
ClickHouse is hiring a senior technical support engineer to support customers in Japan and across APJ and EMEA. The role combines frontline technical case handling with customer-facing pre-sales and post-sales support, advanced POC work, and initiatives to grow ClickHouse’s presence in Japan. The position is remote within Japan, with some customer visits and travel to Tokyo.
About the company
ClickHouse is a high-performance columnar database built for real-time analytics on large volumes of data.
The team
Support Services
Stack
ClickHouseSQLLinux/UnixKubernetesCloud/SaaS platforms
What you'll do
- Resolve customer technical cases through tickets, email, Slack, and phone within SLA requirements.
- Provide on-call support and technical guidance to customers.
- Support pre-sales and post-sales activities, including advanced technical work on proofs of concept.
- Collaborate with engineering, product management, and go-to-market teams on customer needs and solutions.
- Create and share solutions, documentation, knowledge-base content, blogs, and training.
- Mentor colleagues and customers, and suggest improvements to support operations.
What we're looking for
- Experience in a technical support organization and customer-facing technical support.
- Strong technical skills in ClickHouse or similar OLAP/SQL databases, cloud/SaaS platforms, Linux/Unix, Kubernetes/containers, or systems and network administration.
- Excellent written and spoken Japanese and English.
- Able to accommodate support schedules for global 24/7 coverage and travel for customer visits.
- Experience in customer-facing pre-sales/post-sales support, solutions or sales engineering, consulting, or training.
- Collaborative, empathetic, self-directed, and motivated to solve challenging problems.
Nice to have
- Experience working with developers, product managers, account teams, and user communities to improve customer experiences.
- Passion for applying open-source technologies to large datasets and complex problems.
Benefits
- Company stock options for new team members.
- Employer contributions toward healthcare.
- Flexible time off in the US and generous time-off entitlement in other countries.
- USD $500 home-office setup allowance for remote employees.
- Opportunities to meet colleagues at company-wide offsites.