(Senior) Implementation Consultant (m/w/d)
Customer successRemote — Berlin, EU
Published on 2026-11-11
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About this role
Lead new customers through software onboarding and help them reach productive use within their first 90 days. The role involves training customer teams, ensuring initial tenders and offers are processed, and proactively getting delayed customers back on track. Senior consultants also manage complex, multi-location implementations and help develop the consulting team's practices.
About the company
Cosuno is a construction tendering platform that helps contractors find relevant bids and submit offers across the DACH market.
The team
Customer Success, General Contractor; reports to the Head of the Consulting Team.
What you'll do
- Lead customer kick-offs and agree on users, initial projects, milestones, and executive support.
- Train procurement, estimating, and project management teams online and onsite.
- Help customers launch their first tenders and receive offers within 90 days.
- Monitor customer progress and proactively recover implementations that are behind plan.
- Hand over customers to their Account Manager with a clear status after 90 days.
- As a Senior Consultant, lead complex implementations and develop reusable team practices.
What we're looking for
- At least one year of personal responsibility for customer software implementation, preferably in B2B SaaS.
- Experience managing many customers in parallel and evidence of results such as go-live or activation rates.
- Confidently lead training sessions and workshops online and onsite.
- Native-level German and good English.
- For Senior: experience with complex implementations involving multiple locations, entities, or systems and executive stakeholders.
Nice to have
- Experience in construction, real estate, or vertical SaaS.
- Confident use of AI tools.
Benefits
- Permanent contract and modern equipment.
- EU-remote work, with Berlin-Kreuzberg preferred.
- Opportunity to help build a new consulting team and shape its customer onboarding approach.
- Regular one-to-ones and an open feedback culture.
- Company and team events, online and in person.
Hiring process
- 45-minute introductory conversation with the Head of Customer Success.
- 30-minute conversation with the Consulting Team Lead.
- Case study based on a realistic new customer, followed by a conversation with team members.
- Reference conversation, followed by an offer.