90K–129K USD / year
Account Manager, AMER (Remote)
SalesRemote — Americas, US, Canada
Published on 2026-11-10
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About this role
Own the commercial strategy and revenue outcomes for a portfolio of mid-market and enterprise customers. Drive renewals, reduce churn, and grow accounts through customer adoption, value articulation, and proactive relationship-building.
About the company
Customer.io provides a customer engagement platform that enables businesses to send personalized messages to their audience through various channels. The company serves organizations seeking to enhance their marketing automation and communication strategies.
The team
North America’s Account Management team
What you'll do
- Manage renewals, expansion, and churn mitigation across a customer portfolio
- Identify new use cases and articulate customer ROI to drive account growth
- Forecast renewal and expansion pipeline and maintain accurate CRM data
- Build multi-threaded relationships and generate proactive growth opportunities
- Partner with Customer Success, Sales, Legal, Finance, and other teams
- Lead commercial negotiations and close renewals and expansions
What we're looking for
- 3+ years in Account Management, Sales, or a related SaaS commercial role with direct revenue ownership; 5+ years preferred
- Experience managing a $5M ARR portfolio, predominantly in the mid-market segment
- Demonstrated customer expansion through adoption and value, beyond overages or true-ups
- Ability to explain a clear, repeatable forecasting methodology
- Comfort using customer usage data, health scores, and custom dashboards
- Strong communication with technical and non-technical stakeholders
- Based in the US or Canada
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and families
- 16 weeks of paid parental leave
- Unlimited PTO
- Remote-work and wellness stipends
- Professional development budget
Hiring process
- 30-minute recruiter video call
- 45-minute hiring manager video call
- Take-home assignment
- One-hour assignment review call with the team