Account Manager

About this role

Manage and grow a portfolio of enterprise ecommerce customers, guiding them from onboarding through renewal and expansion. The role combines strategic account leadership, stakeholder relationships, and demonstrating how Constructor’s product supports customer business goals.

About the company

Constructor is an AI search and product discovery platform for ecommerce that helps retailers improve conversion through personalized search and recommendations.

The team

Sales

What you'll do

• Lead customer relationships and understand business goals, needs, and priorities.
• Manage enterprise renewals and upsell cycles from start to finish.
• Identify and address account risks in a timely manner.
• Educate clients on product use cases, features, and integrations that can add value.
• Document and communicate customer health, needs, risks, and renewal and upsell plans.

What we're looking for

• 3+ years of SaaS account management experience; ecommerce experience strongly preferred.
• Proven success managing enterprise renewals and expansion cycles.
• Track record of meeting or exceeding retention and growth targets.
• Able to influence VP-level and C-suite stakeholders.
• Strong understanding of ecommerce KPIs and ability to analyze and present performance data.
• Highly organized and able to manage multiple complex accounts.
• Experience leading cross-functional initiatives without direct authority.

Nice to have

• Experience with search and browse, digital analytics, or digital performance platforms.
• Strong analytical fluency in ecommerce experimentation and performance data.
• Experience with Constructor or its customers.

Benefits

• Unlimited vacation; employees are encouraged to take at least three weeks per year.
• Stock options.
• Work-from-home stipend and company-provided Apple laptop.
• Annual training and development budget.
• Parental leave for qualified employees.