Account Manager

About this role

Manage customer relationships and help clients get value from Sardine’s fraud, payments, and compliance products. Partner with internal analytics, data science, integrations, and product teams to address customer needs and support account growth.

About the company

Sardine is a financial crime platform that helps companies detect fraud, money laundering, and other risk with real-time behavioral and device intelligence.

The team

Account Management

What you'll do

• Serve as the primary customer contact and help maximize customer ROI.
• Explain product and technical concepts clearly and manage solutions across internal and customer teams.
• Advise customers on fraud and compliance best practices.
• Build, monitor, and communicate customer KPIs.
• Work with risk analytics teams to address emerging fraud patterns and share findings with customers.
• Contribute strategic analysis to long-term customer expansion.

What we're looking for

• At least 1 year of experience in account management, customer success, risk management, or solutions architecture in B2B SaaS.
• Understand how customers integrate APIs and have customer-facing experience, preferably with a technical product.
• Strong presentation, project management, analytical, and stakeholder management skills.
• Proficiency with business intelligence tools.
• Ability to turn complex strategies into actionable processes and outcomes.

Nice to have

• Experience in fraud, compliance, fintech, AML/KYC, or payments.

Benefits

• Equity with early exercise, including pre-vested options.
• Flexible paid time off and a year-end break.
• Health, dental, and vision coverage for employees and dependents.
• 4% 401(k) or RRSP matching.
• Home office setup stipend.
• Monthly meal and social meet-up stipends.
• Annual health and wellness and learning stipends.
• Company-provided MacBook Pro.