110K–130K USD / year
Account Manager (Customer Outcomes Specialist)
Customer successOn-site — New York City, New York, United States
Published on 2026-11-05
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About this role
Own customer relationships from onboarding through expansion, helping health technology companies achieve their goals and navigate complex certification projects. This full-time, in-office role is part of Scarlet’s founding US customer experience team, with initial onboarding in London.
About the company
Scarlet is a notified body that certifies AI and software medical devices under EU MDR and UK MDR without unnecessary delays.
The team
Customer Experience and Account Management
What you'll do
- Build long-term, trust-based relationships with health tech customers
- Be the central point of accountability for customer outcomes and communication
- Share customer priorities and feedback with internal teams
- Identify and resolve friction, scope drift, and customer concerns early
- Manage key customer moments from onboarding through expansion
What we're looking for
- 3+ years owning complex B2B customer relationships, preferably in health tech or a regulated industry
- Bias for action and sound judgment in critical customer situations
- Strong project management skills and ability to manage multiple workstreams
- Curiosity and adaptability in a fast-paced, innovative environment
- Excellent written and verbal communication, including asynchronous communication
Benefits
- Equity
Hiring process
- 30-minute introductory call
- Customer Experience interviews: 60-minute and 30-minute sessions
- Two 20-minute founder interviews
- Offer and references