60K–70K GBP / year
Account Manager (Customer Outcomes Specialist)
Customer successOn-site — London, UK
Published on 2026-08-24
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About this role
Own customer relationships from onboarding through expansion for companies developing medical technology. Keep complex projects on track, remove friction, and help customers achieve their goals while supporting the delivery of safe devices to patients sooner.
About the company
Scarlet is a notified body that certifies AI and software medical devices under EU MDR and UK MDR without unnecessary delays.
The team
Customer Experience; Account Management
What you'll do
- Build long-term relationships with health tech companies
- Be the central point of accountability for customer outcomes and communication
- Capture customer priorities and keep internal teams aligned
- Identify and resolve friction, process confusion, scope drift, and customer concerns
- Manage key customer moments from onboarding through expansion
What we're looking for
- 3+ years owning complex B2B customer relationships, preferably in health tech or another regulated industry
- Bias for action and sound judgment in critical customer situations
- Strong project management skills, including identifying risks and managing multiple workstreams
- Curiosity and ability to thrive in a fast-paced, innovative environment
- Excellent verbal and written communication, including clear asynchronous communication
Nice to have
- Experience in health tech or a regulated industry
- Equity offered
Benefits
- Equity
Hiring process
- 30-minute introductory call
- Customer Experience team interviews: 60 minutes and 30 minutes
- Two 20-minute founder interviews
- Offer and references