70K–110K EUR / year
Account Manager / Key Account Manager (m/w/d)
Customer successRemote — Berlin, European Union
Published on 2026-11-03
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About this role
Manage and grow a portfolio of 70–90 general contractors, property developers, and planners using Cosuno’s construction procurement platform. Own renewals, upsells, cross-sells, retention, and revenue forecasting; Key Account Managers focus on larger groups with multiple entities and decision-makers.
About the company
Cosuno is a construction tendering platform that helps contractors find relevant bids and submit offers across the DACH market.
The team
Customer Success – General Contractor
What you'll do
- Manage customer relationships and drive retention across an assigned portfolio.
- Negotiate renewals, upgrades, and cross-sells while protecting pricing.
- Track renewal deadlines and maintain a weekly revenue forecast.
- Identify customer adoption risks and coordinate plans with the Consulting team.
- For key accounts, expand usage across customer entities and locations.
What we're looking for
- 2–3 years of B2B Account Management, Customer Success, or Sales experience, ideally in SaaS.
- At least one year of direct responsibility for existing customers and revenue.
- Demonstrated results in renewals, upselling, or reducing cancellations.
- Native-level German; good English.
- For Key Account Manager: 3–5 years managing corporate groups or enterprise customers with multiple stakeholders and longer sales cycles.
Nice to have
- Experience in construction, real estate, or vertical SaaS.
Benefits
- Uncapped bonus with transparent commission rules.
- Permanent contract and modern equipment.
- Remote work within the EU; Berlin-Kreuzberg preferred.
- Career development toward Key Account Manager or Team Lead, with regular one-to-ones and development discussions.
- Company and team events, online and in person.
Hiring process
- 45-minute introductory meeting with the Head of Customer Success.
- 30-minute conversation with the executive team or CRO.
- Case study based on a realistic customer scenario and discussion with team members.
- Reference check, followed by an offer.