70K–80K EUR / year
Account Manager (m/w/d)
Customer successHybrid — Berlin, Germany
Published on 2026-10-28
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About this role
Own customer retention and revenue after onboarding, managing cancellations, winbacks, downgrades, and upsells. The role also includes onboarding some new customers and maintaining a weekly sales forecast and complete Salesforce records.
About the company
Cosuno is a construction tendering platform that helps contractors find relevant bids and submit offers across the DACH market.
The team
Customer Success I Subcontractor; reports to the Head of Customer Success.
What you'll do
- Manage customer cases from cancellation notice through retention offer, renewal, or departure.
- Contact customers within five business days of a cancellation notice and provide a concrete offer.
- Negotiate package changes, contract terms, and incentives within the playbook.
- Forecast cases weekly with Commit and Best Case, and maintain accurate Salesforce records.
- Onboard selected new customers, including setup, profile completion, and initial offers.
- Aim to turn at least 50% of handled cancellations into upsells.
What we're looking for
- 2–4 years in a quota-carrying role in inside sales, closing-focused SDR/BDR, renewals, retention, or SMB account management.
- Demonstrated achievement of sales targets in recent periods.
- Native-level German (C2) and good English.
- Based in Berlin or willing to attend office days.
- Comfortable with frequent customer calls, handling rejection, and selling to trades businesses.
Benefits
- Permanent employment contract.
- Modern equipment.
- Choice of Berlin-Kreuzberg office or hybrid work.
- Regular one-to-ones, development discussions, and an open feedback culture.
- Company and team events, online and in person.