Account Manager, native Mandarin speaker

About this role

Manage customer relationships from onboarding through expansion, keeping complex projects on track and helping customers achieve their goals. The role initially supports English-speaking customers and may increasingly serve Chinese-speaking accounts as demand develops. It is based in London and requires native-level Mandarin and excellent English.

About the company

Scarlet is a notified body that certifies AI and software medical devices under EU MDR and UK MDR without unnecessary delays.

The team

Customer Experience and Account Management

What you'll do

• Build long-term relationships with health technology customers.
• Be the central point of accountability and communicate progress clearly.
• Share customer needs and feedback with internal teams.
• Identify and resolve friction, scope drift, and customer concerns.
• Manage key customer milestones from onboarding through expansion.
• Support customers in English and, as demand develops, Mandarin.

What we're looking for

• At least 3 years owning complex B2B customer relationships.
• Native-level Mandarin and excellent English; able to speak, read, and write Mandarin at an advanced level.
• Strong project management skills, including tracking risks and multiple workstreams.
• Excellent written and verbal communication, adapted to asynchronous work.
• Bias for action, curiosity, and comfort in a fast-paced, innovative environment.

Nice to have

• Experience in health technology or another regulated industry.

Benefits

• Equity

Hiring process

1. Introductory call (30 minutes)
2. Advanced Mandarin language test (20 minutes)
3. Customer Experience team interviews (60 and 30 minutes)
4. Culture Q&A in Mandarin (10 minutes)
5. Two founder interviews (20 minutes each)
6. Offer and references