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Account Manager - UK & Nordics
SalesRemote — UK, Nordics, EMEA
Published on 2026-09-29
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About this role
Own the customer relationship for a portfolio of enterprise clients, from onboarding through renewal and expansion. The role focuses on understanding ecommerce business goals, managing account health and risk, and demonstrating the value of Constructor’s search and discovery platform.
About the company
Constructor is an AI search and product discovery platform for ecommerce that helps retailers improve conversion through personalized search and recommendations.
The team
Sales
What you'll do
- Lead strategic relationships with customers in your book of business.
- Manage complex enterprise renewals and upsell cycles, presenting business value to stakeholders up to the C-suite.
- Identify and manage account risks, and document customer status and next steps in internal systems.
- Educate customers on relevant use cases, features, and integrations to create value and uncover expansion opportunities.
- Coordinate with internal teams to address customer needs and share feedback.
What we're looking for
- 3+ years of experience managing large enterprise clients in SaaS account management, customer success, or sales.
- Experience building relationships with and presenting to VP-level and senior stakeholders.
- Track record of meeting or exceeding retention and expansion targets.
- Experience managing enterprise renewal and upsell cycles and identifying account risk.
- Strong ecommerce business knowledge, including common KPIs, terminology, and trends.
- Ability to analyze and present ecommerce, A/B testing, and conversion data.
- Strong cross-functional collaboration, organization, and attention to detail.