180K–240K USD / year
Adoption and Knowledge Manager, AI Transformation
AIHybrid — New York
Published on 2026-10-13
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About this role
The Adoption and Knowledge Manager will lead the integration of AI into Trustly's workflows, focusing on process redesign and the management of a knowledge system. Responsibilities include driving AI adoption, establishing a champion network, and ensuring the accuracy of knowledge resources.
About the company
Trustly is an open banking payments company that lets consumers pay and get paid directly from their bank accounts.
The team
AI Transformation team
What you'll do
- Manage the cohort rollout and champion network
- Oversee the enablement hub for AI integration
- Design the knowledge taxonomy and source of truth
- Resolve conflicting content and set governance standards
- Select and implement a new knowledge management platform
What we're looking for
- Experience in running adoption or change programs
- Background in building or restructuring a knowledge base
- Proven track record with knowledge management platforms
- Comfort with setting governance standards across teams
Nice to have
- Experience preparing content for AI retrieval
- Familiarity with Claude or similar AI tools
Benefits
- Flexible paid time off
- Comprehensive health insurance
- Retirement plan matching
- Home office setup allowance