Salary not listed
Agent Admin Officer
OperationsOn-site — Niamey, Niger
Published on 2026-11-13
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Support Wave’s Agent Operations team with administrative coordination from the Niamey office. The role focuses on agent records and performance, field-team support, supplies and logistics, and agent-related projects.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
The team
Agent Operations team
Stack
ExcelGoogle Maps
What you'll do
- Support agent office and field operations teams from the head office.
- Help managers recruit and manage agents in line with internal policies and procedures.
- Track agent and client issues, collect information, and survey agents by phone.
- Request, dispatch, and track agent supplies, stationery, and merchandising materials.
- Maintain agent contracts and ensure agent information is up to date across systems and devices.
- Coordinate field-team planning and support cross-department planning.
- Coordinate recovery of company documents, equipment, devices, and materials when agents leave.
- Provide basic training to field teams on agent administration.
What we're looking for
- Fluent in French and English, with a good command of local languages.
- Completed university degree.
- Experience in an administrative role.
- Basic knowledge of logistics, supply and stock management, and shipments.
- Strong computer skills, especially Excel or spreadsheets; experience with Google Maps.
- Highly organized, detail-oriented, and able to manage priorities independently.
- Clear, proactive communication and the ability to work collaboratively and independently.
Nice to have
- Experience supporting agents or retail networks in a back-office administrative role.
- Experience in field agent operations.
Benefits
- Health insurance for the employee and dependents.
- 26 weeks of parental leave for mothers and 4 weeks for fathers.
- Subsidized childcare for returning parents.
- Airtime reimbursement.
- Free food and office workspace.
Hiring process
- Submit an English-language resume and a cover letter describing your interest in Wave and the role.