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Agent Operations Regional Lead
OperationsOn-site — DRC
Published on 2026-09-22
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Regional Lead will oversee Wave's agent network acquiring and operations management in DRC, focusing on agent growth, training, and compliance. This role involves coordinating field-based teams and managing agent activities to meet performance targets in the region.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Coordinate agent openers for new agent locations
- Ensure agent recruitment complies with legal guidelines
- Train agents on products and compliance requirements
- Monitor liquidity availability for agents
- Perform routine visits to assess agent performance
- Manage agent churn and closure processes
- Serve as primary contact for agency networks
What we're looking for
- Fluent in English and French
- Master’s degree in a related field
- 5+ years managing agent network in DRC
- 2+ years managing field-based teams
- Experience overseeing agent activities in upcountry areas