Salary not listed
Agent Operations Territory Lead
OperationsOn-site — The Gambia
Published on 2026-10-07
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As an Agent Operations Territory Lead, you will manage product rollouts and supervise agents within your territory. Responsibilities include recruiting and training agents, ensuring compliance, and collaborating with various teams to enhance service delivery.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Manage agent recruitment and training
- Ensure agent quality and compliance
- Guarantee training on applications and fraud management
- Collaborate with branding and liquidity teams
- Manage risk through routine visits
- Identify and close underperforming agents
- Champion excellent customer service
What we're looking for
- Fluency in English; local languages preferable
- Willingness to travel across the country
- 2+ years managing an agent network in The Gambia
- Minimum of 1 year managing field-based teams
Benefits
- Competitive salary calculated transparently
- Generous health insurance for self and dependents
- 26 weeks parental leave for mothers
- 4 weeks parental leave for fathers
- Subsidized childcare
- Airtime reimbursement
- Free food and beautiful office space