165K–200K USD / year
AI Deployment Manager, Scale
Customer successRemote — unknown
Published on 2026-11-09
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About this role
Found and run a scalable customer success motion for a large enterprise portfolio. Use agentic workflows to identify account health, prioritize outreach, and drive adoption, retention, and expansion while reserving human attention for high-judgment work.
About the company
Cursor builds an AI coding editor and agent workflows that help developers write and ship software faster. It serves software teams looking for tighter AI assistance inside the IDE.
The team
Scale AI Deployment Manager (Scale ADM), within Customer Success and AI Deployment.
Stack
GrokGrok BuildGrok BotGrok APIs
What you'll do
- Build and operate the Scale customer success motion across a wide enterprise portfolio.
- Use agentic workflows to triage account health and prioritize outreach.
- Drive adoption, value realization, retention, and account expansion.
- Adapt customer education, onboarding, and other existing programs into reusable motions.
- Use customer feedback to shape playbooks and offerings.
What we're looking for
- Experience in customer success or adjacent post-sales work in a scale or digital motion.
Nice to have
- Product fluency and interest or experience in AI.
- Experience in high-velocity, multi-customer environments and building scalable processes.
- Ability to design effective workflows with AI agents.
- Experience managing accounts to deepen adoption and identify growth opportunities.
- Power-user experience with Grok products, Grok APIs, or other modern AI tools.
Benefits
- Equity.
- Medical, vision, and dental coverage.
- 401(k) retirement plan.
- Short- and long-term disability insurance.
- Life insurance and other discounts and perks.