200K–265K USD / year
AI Outcomes Manager, Strategic Tech (Spanish-speaking)
Customer successHybrid — San Francisco, CA, Seattle, WA, New York City, NY, Washington, DC
Published on 2026-11-02
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About this role
Drive adoption and business outcomes for Claude across a small portfolio of strategic technology customers. Serve as a trusted advisor on AI strategy, product usage, implementation, and organizational change, while translating customer insights into product and go-to-market feedback.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
The team
Customer Success team
Stack
Claude APIClaude CodeCoworkAI/MLAPIsAI agents
What you'll do
- Build strategic relationships with customer executives and understand their goals and technical needs.
- Own account operations, health assessments, success plans, and Executive Business Reviews.
- Advise customers on Claude products, implementation best practices, and consumption planning.
- Monitor usage and identify opportunities to optimize adoption and quantify customer value.
- Share product roadmap updates and customer feedback with product and account teams.
- Develop change management, training, and enablement programs to scale adoption.
- Prioritize account initiatives and create repeatable customer-success motions.
What we're looking for
- 6+ years in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
- Native English and Spanish.
- Experience working with enterprise technology, SaaS, or digital-first businesses at executive level.
- Experience leading organization-wide change or adoption programs.
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
- Track record managing multiple accounts and delivering measurable outcomes.
- Strong cross-functional collaboration and ability to bring structure to ambiguity.
- Experience building with Claude Code and automating workflows with agents, skills, and tooling.
Nice to have
- Experience with both high-growth and established technology companies.
Benefits
- Hybrid work policy with at least 25% in an Anthropic office.
- Generous vacation and parental leave.
- Flexible working hours.
- Optional equity donation matching.