240K–350K USD / year
AI Support Engineering Lead (US)
AIOn-site — New York
Published on 2026-10-12
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As the AI Support Engineering Lead at Dust, you will be responsible for building and scaling support systems for AI operations. The role involves resolving complex customer issues and developing automated systems to enhance service delivery.
About the company
Dust is a platform that helps companies build and deploy AI agents connected to their internal tools and knowledge.
The team
Customer Experience
Stack
AI toolsautomation workflowsclassification systemsknowledge systems
What you'll do
- Set the technical direction for the support stack
- Design and maintain AI agents and automation workflows
- Identify and automate recurring issues
- Build and maintain internal tooling
- Define and own the Support as a Product backlog
What we're looking for
- Experience in building support engineering functions
- High technical aptitude in code and troubleshooting
- Track record of building custom AI agent workflows
- Exceptional prioritization and people leadership skills
- Ability to communicate technical concepts to non-technical audiences
Nice to have
- Experience with automating support processes
- Familiarity with distributed systems
- Background in AI and machine learning
Benefits
- Competitive salary package
- Equity options in a Sequoia-backed startup
- Health benefits for you and your dependents
- New MacBook Pro or Linux equipment
- Regular team events and off-sites