54K–105K USD / year
Associate Renewals Manager
SalesRemote — Canada; United States
Published on 2026-09-29
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Associate Renewals Manager is responsible for managing customer renewals, ensuring timely execution and identifying expansion opportunities through consultative conversations. The role requires collaboration with Sales, Customer Success, and Finance to maintain accurate records and mitigate risks while driving quality results.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Renewals team
What you'll do
- Manage assigned customer renewals
- Conduct consultative conversations with customers
- Identify expansion opportunities
- Prepare and send accurate renewal documentation
- Analyze renewal situations and escalate issues
- Collaborate with various internal teams
- Maintain accurate CRM records
- Contribute to team goals
What we're looking for
- Ability to execute basic renewal processes
- Developing understanding of GitLab's values
- Awareness of remote work best practices
- Growth mindset and ownership
- Strong attention to detail and organizational skills
- Clear communication skills
- Ability to follow defined processes
- Collaborative mindset
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support