158K–238K USD / year
Automation Strategist, Customer Success
Customer successRemote — USA & Canada
Published on 2026-09-22
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About this role
The Automation Strategist will collaborate with enterprise customers to shape their automation strategies, identify high-value use cases, and guide them through AI-enabled transformation. This role involves strategic advisory, orchestration design, and ensuring customer success by delivering measurable value.
About the company
Zapier is a web-based automation tool that connects various applications, enabling users to automate workflows and streamline processes without requiring coding skills. The company serves individuals and businesses looking to enhance productivity through integration and automation solutions.
What you'll do
- Guide customers on automation strategy
- Identify impactful automation opportunities
- Demonstrate ROI and unlock new value paths
- Collaborate across teams to enhance customer experience
What we're looking for
- 5+ years in SaaS roles
- Customer-centric problem-solving skills
- Experience in automation and AI usage
- Strong communication and project management skills
Nice to have
- Familiarity with systems thinking
- Experience with executive alignment