99K–116K USD / year
AI Operations Program Manager, Benefits
OperationsHybrid — Denver, CO
Published on 2026-09-23
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About this role
The AI Operations Program Manager at Gusto will build and run Benefits Labs, focusing on testing, validating, and scaling operational changes within the Benefits organization. This role involves designing AI-driven workflows and improving operational processes to enhance efficiency and evidence-based decision-making.
About the company
Gusto is a digital platform that provides payroll, benefits, and human resource management solutions for small to medium-sized businesses. The company focuses on simplifying HR processes and ensuring compliance, while also offering tools for employee engagement and retirement planning.
The team
Benefits Business Operations
What you'll do
- Own the intake and triage of incoming work.
- Run pilot governance and ensure pilots have defined success metrics.
- Pressure-test hypotheses and improve the quality of work.
- Extend the existing agent and automation architecture.
- Identify inefficiencies and convert them into scalable workflows.
- Produce leadership-ready outputs such as readouts and recommendations.
What we're looking for
- 4+ years in operations, program management, or business operations.
- Experience with AI tools and designing AI workflows.
- Strong data fluency and ability to create decision-driving narratives.
- Comfort with ambiguity and ability to create structure.
Nice to have
- Experience in benefits, insurance, or brokerage operations.
- Direct experience building AI agents in a production context.