Billing & Collections Specialist

About this role

Manage accounts receivable, billing, collections, and cash application activities for customers. Maintain accurate financial records and support monthly close, reporting, and audit requests, working with customer documentation in German and English.

About the company

Syndigo provides product experience and information management software that helps brands centralize, enrich, and syndicate product content.

What you'll do

• Follow up on overdue balances, send payment reminders, conduct collection calls, and apply account suspensions when required
• Post incoming customer payments and maintain open AR items and reconciliations
• Prepare weekly cash reports and monthly AR closing reports
• Upload invoices and supporting documents to customer portals; monitor bounced emails and resend invoices
• Handle customer inquiries, collection agency returns, insolvency cases, invoice corrections, credit notes, and write-offs
• Review and approve Sales Orders in NetSuite and Opportunities in Salesforce
• Maintain bad debt records, reconcile AR-related general ledger accounts, and support month-end close and audits

What we're looking for

• 2+ years of experience in Accounts Receivable, Billing, Collections, or a related accounting function
• Professional working proficiency in English, German, and Polish
• Working knowledge of accounts receivable, billing, collections, and cash application
• Proficiency in Microsoft Excel, including Pivot Tables and VLOOKUPs
• Strong attention to detail, organization, communication, and customer service skills
• Ability to work independently, manage competing priorities, and meet deadlines

Nice to have

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• Experience with ERP systems; NetSuite experience is a plus

Benefits

• Paid time off
• Health coverage
• Retirement plans
• Tuition reimbursement
• Donation matching
• Volunteer time off
• Referral bonuses
• Flex Fridays