60K–120K USD / year
Billing Support Specialist
Customer successRemote — worldwide
Published on 2026-10-13
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About this role
Own Databento’s billing support queue, helping customers resolve invoice, payment, usage-charge, and dispute questions. Maintain enterprise billing processes, coordinate renewals and upgrades, and manage vendor invoices.
About the company
Databento delivers historical and real-time market data APIs so quant traders and fintechs can access exchange feeds with usage-based pricing.
What you'll do
- Handle billing inquiries and explain charges using internal usage dashboards
- Set up enterprise subscriptions, generate invoices, and maintain billing details in Stripe
- Prevent and resolve billing discrepancies and disputes
- Manage payment reminders and overdue notices
- Improve billing FAQs, invoice templates, and customer documentation
- Complete enterprise vendor onboarding forms and pay vendor invoices
- Coordinate renewals and mid-term upgrades with Sales
What we're looking for
- Patient, personable customer-service approach and comfort handling calls
- Experience resolving billing disputes, collections, or accounts receivable/payable issues
- Comfort with complex recurring billing cycles
- Organized and able to own processes independently
- Bachelor’s degree
Nice to have
- Experience in healthcare billing, financial services, or another complex-billing industry
- Experience with Stripe, NetSuite, or QuickBooks
- Experience in technology, B2B SaaS, or a startup
Benefits
- Health, dental, disability, and life insurance
- 401(k) matching
- 100% remote work
- Pay in local currency