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Billing Support Specialist
Customer successRemote — worldwide
Published on 2026-11-02
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Handle customer billing inquiries across EMEA, including payment failures, invoice issues, payment extensions, usage questions, and disputes. Work with Billing Engineering to investigate issues, improve support workflows, and identify product and tooling improvements.
About the company
Supabase builds an open-source backend platform with Postgres, auth, storage, and realtime APIs. It helps developers launch production apps without managing custom infrastructure.
The team
Billing
What you'll do
- Respond promptly to customer support cases across billing, pre-sales, usage optimization, and disputes
- Investigate user-specific issues such as failed payments and unsettled invoices
- Triage cases and direct customers to documentation, code examples, or the appropriate team
- Identify opportunities to improve support tooling and workflows
- Reproduce issues and contribute test cases and test coverage when experienced
What we're looking for
- At least 2 years of customer support experience providing billing support to technical customers
- Fluent in English with excellent written and verbal communication
- Able to communicate clearly with technical and non-technical audiences
- Experience working in async or globally distributed teams
- Comfortable with ambiguity and working at pace
Nice to have
- Proficiency in SQL
- Experience reproducing issues and improving test coverage
Benefits
- Fully remote work with a WeWork membership or coworking allowance
- Employee equity (ESOP)
- Technology allowance
- Health insurance coverage for employees and dependents
- Annual company off-site
- Flexible asynchronous work
- Annual professional development allowance