123K–145K USD / year
Business Systems Engineer, Tech Foundations
OtherRemote — San Francisco, CA
Published on 2026-09-18
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About this role
The Business Systems Engineer will focus on enhancing IT Support workflows and self-service experiences using AI and automation. This role will involve translating business needs into clear requirements and collaborating closely with Product and Engineering teams to deliver effective solutions.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
The team
AirSupport
What you'll do
- Own IT self-service features and delivery workstreams
- Translate strategy into functional and technical requirements
- Work with stakeholders on requirements and solution design
- Analyze self-service use cases for improvements
- Evaluate self-service experiences using AI and conversational tech
- Define success measures for capabilities supported
- Understand systems supporting IT self-service
- Create functional and technical documentation
What we're looking for
- 7+ years in business systems analysis or IT consulting
- 2+ years in AI-enabled or conversational experiences
- Experience owning features within tech initiatives
- Ability to translate business needs into clear requirements
- Strong systems thinking and technical fluency
- Understanding of enterprise IT and service management
- Experience with self-service and knowledge management
- Strong analytical and problem-solving skills