Category Lead, Airbnb Services

About this role

Own the growth and performance of a category within Airbnb Services, including revenue, conversion, and quality outcomes. Develop the category strategy, lead complex cross-functional programs, and use analytics to recommend investments and improvements.

About the company

Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.

The team

Airbnb Services

What you'll do

• Develop the category roadmap and track performance against targets
• Grow strategic partner relationships through joint plans, commercial discussions, and business reviews
• Lead complex initiatives such as partner launches, new sub-categories, and pricing or incentive changes
• Build KPI frameworks and use SQL and financial models to assess opportunities and performance
• Translate category needs into product and marketing priorities and align cross-functional teams
• Identify market and partner trends and make recommendations to leadership
• Share expertise and support teammates’ development

What we're looking for

• 10+ years in strategy and operations, business operations, category management, or partnerships
• Track record of setting strategy and delivering measurable revenue and profit growth
• SQL proficiency and experience with financial modeling and market sizing
• Strong executive communication, negotiation, and stakeholder-influence skills
• Deep understanding of two-sided marketplace dynamics
• Experience leading complex cross-functional programs amid risk and ambiguity
• Ability to lead without formal authority

Nice to have

• Marketplace, e-commerce, or digital-platform experience
• Interest in developing people leadership skills

Benefits

• Potential bonus and equity
• Benefits
• Employee Travel Credits