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CD Agent Ops Regional Lead - Pool
OperationsOn-site — KINSHASA, KONGO CENTRAL, BANDUNDU
Published on 2026-09-28
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About this role
Wave is seeking a Regional Lead to manage the entire acquisition and operational management of the Wave agent network in the Democratic Republic of the Congo. The role involves overseeing agent network growth, compliance, training, liquidity management, and ensuring service quality.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Coordinate agent recruitment and network growth.
- Ensure agents comply with legal and regulatory requirements.
- Train and certify agents on products and procedures.
- Monitor agent liquidity and cash availability.
- Manage risk through performance evaluations.
- Identify agents for offboarding.
- Act as the primary contact for agents in the region.
- Promote customer service excellence.
What we're looking for
- 5+ years managing regional agent networks in Mobile Money, finance, fintech, telecom, or technology.
- At least 2 years leading field teams.
- Proven stakeholder management skills.
- Fluent in English and French.
- Willingness to travel up to 90% of the time.
Benefits
- Competitive salary with performance bonuses.
- Generous health insurance for you and your dependents.
- 26 weeks of parental leave for mothers, 4 weeks for fathers.
- Phone plan reimbursement.
- Free meals and a pleasant working environment.