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CE Specialist, Voice | Fixed-Term
Customer successRemote — Mexico, Peru, Colombia, Argentina, Chile
Published on 2026-10-29
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide premium voice support to high-value Kraken clients, helping them resolve issues and use the platform’s products and services. This is a remote, six-month fixed-term role on a 24/7 rotating schedule.
About the company
Kraken is a leading cryptocurrency exchange that provides a platform for buying, selling, and trading a diverse range of digital assets. The company focuses on compliance, security, and innovative financial solutions to serve both individual and institutional clients.
The team
Voice team within Client Engagement, supporting high-value clients.
What you'll do
- Answer inbound calls and resolve client issues quickly and accurately.
- Educate clients about Kraken products and guide account funding, trading, and other activities.
- Test new products and features to build expertise and resolve issues end-to-end.
- Identify client needs and connect them with suitable Kraken products.
- Contribute feedback and ideas to improve the client experience.
What we're looking for
- At least 2 years of customer service or business support experience.
- Native-like fluency in English and Spanish.
- Willingness to work a 24/7 rotating schedule, including evenings and weekends.
- Strong attention to detail, organization, time management, and process adherence.
- Able to learn new systems and explain complex procedures clearly.
- Foundational understanding of crypto trading and willingness to deepen product knowledge.
- Comfort with Zendesk, knowledge bases, and multitasking.
Nice to have
- Proficiency in Portuguese.