Certification Program Manager

About this role

Manage and improve the operational delivery of customer certification programs for medical devices. Coordinate assessments, applications, certificates, renewals, transfers, and device change reviews while helping streamline workflows as the company expands into new markets.

About the company

Scarlet is a notified body that certifies AI and software medical devices under EU MDR and UK MDR without unnecessary delays.

The team

Tech Ops

What you'll do

• Plan certification programs, audit time, milestones, dependencies, and follow-up activities.
• Review applications and identify device codes, assessments, and assessor competence requirements.
• Prepare certificates and coordinate surveillance and renewals.
• Coordinate certificate transfers with customers and outgoing certification bodies.
• Triage medical device change notifications and route them for specialist review.
• Keep customers and colleagues informed of progress and outstanding actions.
• Work with product and engineering to improve procedures and automate routine workflows.

What we're looking for

• At least 3 years of experience in operations, project delivery, or a related field.
• Experience owning detailed projects or workflows from planning through completion.
• Strong analytical background, demonstrated through education or comparable technical, research, or independent work.
• Ability to solve unfamiliar problems independently and explain decisions and outcomes.
• Strong attention to detail when reviewing documents or data.

Nice to have

• Experience in healthcare, certification, or another regulated industry.
• Knowledge of medical technology and the role of certification.

Benefits

• Equity

Hiring process

1. 20-minute introductory call.
2. 45-minute case study interview focused on prioritisation and process improvement.
3. 45-minute case study interview focused on prioritisation and process improvement.
4. Three 20-minute values and working-style interviews.
5. Offer and references.