Salary not listed
Client Engagement Social Specialist
Customer successRemote — Malaysia
Published on 2026-09-23
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Client Engagement Social Specialist will engage clients across various social media platforms, providing support and driving community engagement for Kraken. The role requires monitoring inquiries, resolving concerns, and contributing to projects to enhance client experience.
About the company
Kraken is a leading cryptocurrency exchange that provides a platform for buying, selling, and trading a diverse range of digital assets. The company focuses on compliance, security, and innovative financial solutions to serve both individual and institutional clients.
The team
CE Social
What you'll do
- Monitor social channels and respond to client inquiries
- Engage proactively with clients to enhance Kraken's presence
- Moderate social communities and enforce guidelines
- Collaborate on complex cases with internal teams
- Stay updated on new crypto trends and Kraken products
What we're looking for
- 3+ years in social media or customer support
- Knowledge of the APAC crypto scene and culture
- Experience with platforms like X, Reddit, and Discord
- Familiarity with tools like Zendesk and Slack
- Fluency in English and Chinese Mandarin
Nice to have
- Experience using Sprinklr or social media management tools
- Understanding of community engagement strategies