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Client Experience Specialist | Fixed-term
Customer successRemote — Argentina
Published on 2026-09-25
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Client Experience Specialist role focuses on delivering excellent support to new clients during their onboarding journey. You will manage client verification processes, assist with inquiries, and ensure compliance with regulations in a fast-paced environment.
About the company
Kraken is a leading cryptocurrency exchange that provides a platform for buying, selling, and trading a diverse range of digital assets. The company focuses on compliance, security, and innovative financial solutions to serve both individual and institutional clients.
What you'll do
- Manage client onboarding and KYC document validation
- Guide clients through document resubmission during remediation
- Identify and escalate potential risks or suspicious documentation
- Address client inquiries on account status and verification
- Assist with fiat funding and withdrawals
- Communicate marketing initiatives and regional promotions
- Maintain accurate client information adhering to AML/CTF policies
- Collaborate to improve onboarding and support workflows
What we're looking for
- 2+ years in customer service or business support roles
- Willing to work shifts in a 24/7 rotating schedule
- Strong knowledge and passion for cryptocurrency
- Understanding of CSAT drivers and NPS metrics
- Quick grasp of new systems and complex procedures
- Exceptional attention to detail and accuracy
- Highly organized with excellent time management
- Strong interpersonal skills and commitment to data privacy
Nice to have
- Experience with AML or KYC processes
- Familiarity with CRM software like ZenDesk or Salesforce
- Global Shared Services experience preferred
- Fluency in languages like French, Portuguese, or German