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Client Engagement Specialist, Trading Expert
Customer successRemote — Romania
Published on 2026-10-09
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Client Engagement Specialist will assist clients with trading products and provide excellent customer service while addressing their technical issues. The role involves close collaboration with clients and internal teams to ensure a smooth trading experience.
About the company
Kraken is a leading cryptocurrency exchange that provides a platform for buying, selling, and trading a diverse range of digital assets. The company focuses on compliance, security, and innovative financial solutions to serve both individual and institutional clients.
The team
Trading EXP support team
What you'll do
- Answer clients' trading questions via support channels.
- Diagnose and resolve trading-related issues.
- Provide testing and feedback for new trading features.
- Assist in managing the support team and improving training materials.
- Breakdown calculation queries regarding fees and margins.
- Monitor trading activities for fraudulent actions.
What we're looking for
- Experience in customer service roles delivering a high-quality experience.
- Familiarity with trading platforms and digital assets.
- Knowledge of trading and charting, including leverage trading.
- Good math skills.
- Fast learner and adaptable to change.
- Fluency in English and availability for evening and weekend shifts.
Nice to have
- Deep knowledge of the crypto space.
- Experience with Google Sheets and Google Script.
- Familiarity with APIs.
- Fluent in French, German, or Spanish in addition to English.
- Data analytics skills.