110K–188K USD / year
Client Success Lead
Customer successRemote — US
Published on 2026-09-21
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About this role
The Client Success Lead will maintain and grow long-term partnerships with merchant partners at Affirm, ensuring client satisfaction and driving revenue growth. The role encompasses proactive client management, collaboration across internal teams, and staying informed about industry trends.
About the company
Affirm offers buy now, pay later financing that lets consumers split purchases into transparent installment payments at checkout. It partners with merchants to provide flexible credit options without late fees.
What you'll do
- Develop proactive client management strategies
- Identify upsell and cross-sell opportunities
- Provide effective support for client inquiries
- Conduct regular performance reviews and gather feedback
- Collaborate with internal teams to address client issues
- Analyze industry trends to anticipate client needs
- Align client goals with internal deliverables
- Maintain product knowledge for accurate client support
What we're looking for
- Bachelor's degree
- 3-5 years of account management experience
- Excellent communication skills
- Strong interpersonal skills
- Self-motivated and proactive
- Ability to work independently or as part of a team
- Comfortable in fast-paced environments
- Proficiency in CRM software and Microsoft Office
Benefits
- 100% subsidized health coverage for employees and dependents
- Monthly stipends for tech and wellness
- Flexible time off
- Employee stock purchase plan at a discount