91K–138K USD / year
Client Success Manager, Enterprise
Customer successRemote — United States
Published on 2026-11-02
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Guide health system IT teams and end users through implementation and adoption of Doximity’s enterprise clinical workflow tools. Manage client onboarding, engagement, and satisfaction while coordinating with internal teams to resolve issues and support renewals.
About the company
Doximity is a professional network and digital tools platform for clinicians. It helps healthcare professionals communicate, collaborate, and manage practice workflows.
What you'll do
- Lead client onboarding, implementation, product configuration, and support
- Coordinate launch plans, timelines, and requirements with clients and internal teams
- Conduct kickoff meetings and implementation calls; manage a high-volume client base after onboarding
- Develop training, user documentation, and educational resources with Marketing
- Build stakeholder relationships and drive product adoption
- Track engagement metrics and demonstrate client ROI
- Coordinate with Support, Product, Marketing, and Relationship Management on client needs and renewals
What we're looking for
- 4+ years of client-facing experience in healthcare
- Strong communication, customer service, and presentation skills
- Attention to detail and analytical thinking
- Problem-solving skills and ability to work independently
- Comfort working in a fast-paced, evolving environment
- Process improvement mindset
- Experience managing technical implementations, such as SSO integration
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible paid time off and company holidays
- Paid parental leave
- Professional development opportunities
- Wellness and mental health resources
- Remote work support and home office stipend where applicable