Client Success Manager, Enterprise

About this role

Manage a portfolio of around 20–30 international enterprise clients outside the US, helping them realize measurable value from Sword Health. Own client relationships, renewals, retention, and growth while coordinating internal teams and tailoring engagement to account needs.

About the company

Sword Health is a digital musculoskeletal care company that helps employers and health plans deliver AI-powered physical therapy and related care programs.

What you'll do

• Serve as the primary contact and trusted advisor for enterprise clients
• Build relationships with HR, Benefits, Total Rewards, and senior executive stakeholders
• Develop account plans and prioritize engagement based on risk and growth opportunities
• Own renewal strategy, forecasting, and expansion opportunities
• Coordinate internal teams to resolve client issues and work with third-party vendors
• Support onboarding, product demonstrations, and training
• Provide utilization and outcomes reporting and maintain accurate Salesforce records
• Meet priority clients in person as needed; travel is around 10%

What we're looking for

• Experience managing a B2B account portfolio, ideally 20–30 accounts, including larger enterprise clients
• Track record of owning renewals and closing expansion opportunities against retention and growth targets
• Experience using metric-based reporting to communicate insights to HR leaders and senior stakeholders
• Strong prioritization skills across high-touch and scalable client engagement
• Self-starting and comfortable in a fast-paced, changing environment
• Salesforce experience
• Legal right to work in the UK

Nice to have

• Benefits, healthcare, EAP, or wellbeing experience
• Experience with Looker, Tableau, Jira, or AI tools

Benefits

• Compensation may include base salary, variable pay, and equity; the posted total compensation range is £69,580–£109,340