106K–125K USD / year
Community Crisis Investigator
OtherRemote — United States
Published on 2026-10-15
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About this role
The Community Crisis Investigator role focuses on managing and responding to severe safety incidents within Airbnb's community. The position involves assessing incidents, coordinating stakeholder responses, and contributing to systemic improvements based on case evaluations.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
What you'll do
- Assess incoming incidents and determine crisis implementation.
- Outline case management actions for stakeholders.
- Prepare summaries for communication to senior stakeholders.
- Maintain case documentation and ensure accurate analytics.
What we're looking for
- 6+ years of experience in customer support or crisis management.
- Experience working cross-functionally in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to communicate effectively and stay calm under pressure.