85K–100K CAD / year
Community Crisis Investigator
OperationsRemote — Canada
Published on 2026-10-16
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About this role
The Community Crisis Investigator will assess and manage the response to severe safety incidents affecting the community. This role requires drafting communications, maintaining stakeholder relationships, and suggesting systemic improvements based on case evaluations.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
What you'll do
- Assess incidents and recommend crisis implementation
- Drive case management actions for effective responses
- Draft communications for senior stakeholders
- Maintain documentation for analytics and handoffs
- Research case precedents and consult stakeholders
What we're looking for
- 6+ years in customer support or crisis management
- Experience in multi-functional collaboration
- Strong organizational and communication skills
- Ability to handle stressful situations calmly
- Willingness to work flexible hours, including nights