64K–96K EUR / year
Community Operations Specialist
OperationsOn-site — Dublin HQ, Ireland
Published on 2026-10-06
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About this role
As a Community Operations Specialist at Stripe, you will manage community interactions across various platforms, addressing complex community cases and escalations. You will also support teammates and engage with cross-functional teams to enhance community support operations.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Community Operations
What you'll do
- Manage community interactions across supported platforms.
- Act as an escalation point for high-visibility community cases.
- Support teammates with actionable feedback on complex cases.
- Identify potential social-media incidents and engage senior Specialists.
- Gather facts and recommend safe paths for escalated cases.
What we're looking for
- Experience in public-facing support or community operations.
- Exceptional written judgment for communicating sensitive information.
- Sound judgment in handling ambiguous and sensitive situations.
- Demonstrated ownership and organizational skills.
- Ability to collaborate effectively with cross-functional stakeholders.
Nice to have
- Familiarity with Stripe products or financial technology.
- Experience in supporting users through public channels.
- Familiarity with incident response workflows.
- Experience in operational-improvement projects.