Salary not listed
Community Support Specialist
Customer successOn-site — Bengaluru, India
Published on 2026-10-21
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Support Figma users and foster a healthy community across public forums and social platforms. The role combines technical troubleshooting, community moderation, incident communication, and customer feedback sharing with product and engineering teams.
About the company
Figma is a collaborative design platform for product teams to create interfaces, prototypes, and design systems in the browser. It helps designers and developers work together on digital products from ideation through handoff.
The team
Customer Operations & Support Team
What you'll do
- Monitor community and social platforms, respond to support issues, and handle escalations
- Provide technical support to new and experienced Figma users
- Moderate and organize the community forum
- Identify trends and improve community support initiatives
- Collaborate with design, engineering, and Technical Quality Support to investigate and escalate issues
- Consolidate customer feedback into recommendations for product and research teams
- Follow up with users when bugs are resolved or feature requests are implemented
What we're looking for
- 2+ years of experience in support or community roles for a technical SaaS product
- Familiarity with design processes and tools
- Strong technical and written communication skills
- Proactive, responsive, detail-oriented, and skilled at prioritization
- Comfortable responding publicly and directly and working in a fast-paced environment
Nice to have
- Curiosity and willingness to learn about design tools and community