Connectivity Partner Specialist

About this role

Provide technical support and troubleshooting for Airbnb’s hotel connectivity integrations. Use data and partner feedback to resolve issues, improve performance, and support commercial growth.

About the company

Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.

The team

Airbnb Hotels team

Stack

What you'll do

• Troubleshoot connectivity issues across internal and partner systems, escalating when needed.
• Monitor metrics and error logs and ensure timely issue resolution.
• Support integrations with property management systems, channel managers, and central reservation systems.
• Use data to identify opportunities for sales growth and service improvements.
• Educate partners on product updates and share feedback with internal teams.
• Create and improve technical knowledge bases, training materials, and communications.
• Collaborate on projects supporting Airbnb’s commercial goals and partner relationships.

What we're looking for

• 3+ years of experience in connectivity operations, solutions, or technical partner management.
• Strong understanding of hospitality and travel software, including CRS, PMS, and channel managers.
• Proficiency in SQL, Looker, and Excel.
• Strong technical troubleshooting and project management skills.
• Excellent communication and presentation skills for engaging stakeholders at multiple levels.
• Strong quantitative skills, prioritization, and adaptability in a fast-paced environment.

Nice to have

• Experience with Tableau, Asana, Jira, and Salesforce.
• Experience as an Airbnb host.
• Passion for Airbnb, travel, and the sharing economy.

Benefits

• May be eligible for bonus, equity, benefits, and Employee Travel Credits.