Creator Success Manager

About this role

Manage relationships with Substack creators and help them grow audiences, convert paid subscribers, improve retention, and build sustainable publishing businesses. Provide proactive, data-informed guidance on Substack’s publishing, community, podcasting, video, and monetization tools, while bringing creator feedback to internal teams.

About the company

Substack is a publishing platform for independent writers and creators to run paid newsletters and grow audiences. It serves creators and media businesses monetizing direct subscriber relationships.

The team

Creator Success team within the Partnerships organization; reports to the Head of Partnerships.

What you'll do

• Manage a portfolio of creators and serve as their primary contact.
• Provide regular check-ins, business reviews, and actionable growth plans.
• Help creators adopt Substack tools and improve audience growth, paid conversion, and retention.
• Monitor creator health, identify risks, and proactively address challenges.
• Share creator feedback and needs with product, engineering, and leadership teams.
• Collaborate across Partnerships, Product, Marketing, and Support.
• Help develop scalable Creator Success processes, playbooks, and systems.

What we're looking for

• 3–7 years of experience in account management, customer success, creator partnerships, media, or a related field.
• Experience building trusted relationships with external partners or creators.
• Understanding of subscription and audience-driven businesses.
• Strong communication, organization, and prioritization skills.
• Comfort using performance data to diagnose problems and recommend actions.
• Interest in independent publishing, media, and the creator economy.
• Proactive, resourceful, and comfortable with ambiguity.