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Cross-Border Supervisor
OperationsOn-site — Côte d’Ivoire
Published on 2026-10-02
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About this role
The Cross-Border Supervisor will oversee a team of Cross-Border Distributors to ensure optimal functioning and meet operational goals. This role focuses on user acquisition for Wave's cross-border financial services, requiring collaboration with various teams to enhance community engagement and distribution effectiveness.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Ensure distributors have necessary resources and knowledge
- Develop and empower a team of Distributors
- Be responsible for user acquisition and transfer volume
- Manage a team of 10 to 15 Distributors
- Work closely with regional leads and marketing teams
- Maintain distributor team quality through hiring and coaching
- Create strategies targeting specific groups for cross-border services
- Escalate challenges to upper management
What we're looking for
- 2+ years managing a cross-border distribution team
- Fluency in French and Dioula; Mooré is a plus
- Intermediate Excel proficiency
- At least a BTS degree
Nice to have
- Experience meeting ambitious KPIs
- Resilience and adaptability to strategy changes
- Strong interpersonal skills
- Flexibility to work irregular hours
- Understanding of cross-border activities
Benefits
- Competitive salary
- Generous health insurance
- Parental leave
- Airtime reimbursement
- Free food
- Beautiful office space