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Customer Billing & AR Specialist
OperationsRemote — Serbia
Published on 2026-11-10
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Manage customer billing and accounts receivable for lemlist and Claap, ensuring quotes, subscriptions, and invoices are accurate. Support Sales and customers with billing questions, oversee collections, and help improve quote-to-cash processes.
About the company
Lemlist is a sales engagement platform for personalized outbound campaigns. It helps GTM teams run multichannel sequences and improve reply rates.
The team
Operations team, working closely with the billing specialist and Senior Ops Manager.
Stack
StripeHubSpotNotionUpflow
What you'll do
- Review quotes for accuracy and advise Sales on billing setup, plans, and terms.
- Set up and maintain subscriptions, invoices, credit notes, refunds, and billing data in Stripe.
- Respond to customer and internal billing questions and document recurring answers.
- Manage collections, overdue invoices, supplier portal registrations, and weekly portfolio reporting.
- Maintain billing data consistency and apply compliance rules.
- Document processes and help improve quote-to-cash workflows.
What we're looking for
- 1–4 years of experience in billing operations, accounts receivable, order-to-cash, or finance operations.
- Hands-on experience with a subscription billing system such as Stripe or Chargebee.
- Strong attention to detail, numerical ability, and spreadsheet skills.
- Clear written communication and confidence guiding Sales through billing decisions.
- Able to pursue overdue payments firmly and courteously.
- Fluent English and based in Serbia.
- Comfortable working an afternoon-to-evening shift ending at 21:00 or 22:00 Belgrade time.
Nice to have
- Deep Stripe Billing experience, plus HubSpot and an AR or dunning tool.
- Knowledge of SaaS e-invoicing, VAT, or US sales tax.
- French language skills.
Benefits
- Remote, async culture with flexible hours.
- Ownership of a central role in a profitable, growing SaaS group.
- Opportunity to improve processes with the Operations team.
Hiring process
- Interview with Lead Talent Acquisition.
- Interview with Head of Finance & Operations.
- Practical case and live debrief with Senior RevOps and the billing specialist.
- Quick conversation with the COO.
- Reference checks and offer.