75K–126K PLN / year
Customer Care Specialist
Customer successHybrid — Warsaw
Published on 2026-09-29
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About this role
Superhuman is seeking a Customer Care Specialist to provide empathetic support to customers regarding product inquiries and account needs. This role includes engaging customers across various teams, proactively addressing dissatisfaction, and collaborating on projects to enhance the support experience.
About the company
Superhuman is an email productivity tool designed to enhance users' efficiency and workflow. The company serves professionals looking to optimize their email management through innovative features and streamlined processes.
The team
Support organization
What you'll do
- Handle non-technical inquiries about accounts and product offerings
- Support Grammarly for Business and Education customers via email and live chat
- Help Superhuman Mail customers troubleshoot issues
What we're looking for
- At least one year of experience in customer service, ideally with software products
- Passion for delivering outstanding customer service
- Advanced proficiency in English
Benefits
- Comprehensive relocation support
- 50% and 100% bonuses for peak hours
- Support for home office setup, wellness, and pet care stipends