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Customer Care Specialist
Customer successRemote — Ukraine
Published on 2026-09-29
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Superhuman is seeking a Customer Care Specialist to provide empathetic support for customers, addressing product inquiries and account needs. The role involves collaborating with various teams to enhance customer experience and using AI tools for efficiency.
About the company
Superhuman is an email productivity tool designed to enhance users' efficiency and workflow. The company serves professionals looking to optimize their email management through innovative features and streamlined processes.
The team
Support organization
What you'll do
- Provide accurate support for customer inquiries.
- Proactively address customer dissatisfaction.
- Collaborate on improving support operations.
- Utilize AI tools for customer support.
What we're looking for
- At least one year of customer service experience.
- Strong English proficiency.
- Critical thinking and problem-solving skills.
- Ability to communicate empathetically.
Nice to have
- Experience with technical or software products.
- Familiarity with ticketing systems.
Benefits
- Competitive pay.
- Health care benefits.
- Home office setup support.