18K–24K EUR / year
Customer Care Specialist - Dutch or German (Full remote, Freelancer, 18.000€ – 24.000€)
Customer successRemote — Europe
Published on 2026-06-30
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About this role
Support Finom customers, primarily by phone and also through chat and email. Handle complex or high-impact issues with empathy, build rapport, and take ownership to deliver a memorable customer experience.
About the company
Finom is a European business banking and finance platform that combines accounts, cards, invoicing, and accounting tools for SMEs and entrepreneurs.
What you'll do
- Support customers by phone, chat, and email
- Resolve complex or high-impact customer issues
- Build rapport, demonstrate empathy, and take ownership of customer concerns
What we're looking for
- Dutch or German language skills