Customer Education Program Manager, Live Learning

About this role

Ashby is seeking a Customer Education Program Manager to lead its live learning initiatives. This role focuses on creating a cohesive live learning experience for customers by managing scheduling, session formats, and presenter coaching. The ideal candidate will blend operational skills with a strong understanding of customer education needs.

About the company

Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.

The team

Customer Success, Customer Education

What you'll do

• Own the Customer Success live-learning program
• Simplify session logistics including registration and follow-up
• Design learning materials tailored to customer needs
• Coach presenters and improve session quality
• Facilitate selected live learning sessions
• Manage the live-learning recording library
• Enhance session discoverability with Marketing
• Measure program effectiveness and gather feedback

What we're looking for

• Experience in live education or a related program
• Background in customer education, training, or learning design
• Proven ability to manage multiple contributors and deadlines
• Strong facilitation skills with live audiences
• Experience with virtual learning platforms

Nice to have

• Familiarity with HubSpot or similar systems
• Previous experience in customer success or enablement

Benefits

• Unlimited PTO with four weeks recommended
• Twelve weeks of fully paid family leave
• Generous equipment budget for productivity
• $100/month education budget for personal development
• Top-notch health insurance for employees and dependents

Hiring process

1. Introductory conversation with Recruiting
2. Hiring manager discussion about previous programs
3. Take-home exercise
4. Final round interview covering various topics