90K–120K USD / year
Customer Education Specialist
Customer successRemote — USA
Published on 2026-09-24
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About this role
Runway is seeking a Customer Education Specialist to enhance user learning through well-produced documentation and self-service resources. The role involves maintaining accurate Help Center articles and coordinating content for video tutorials and user guides.
About the company
Runway is an innovative platform that specializes in machine learning and artificial intelligence applications, providing tools for creative professionals and enterprises to harness the power of AI in their workflows. The company focuses on developing advanced research and deployment solutions in this rapidly evolving field.
The team
Experience & Enterprise Enablement team
What you'll do
- Write and update Help Center articles
- Coordinate with engineering and product for article launches
- Audit existing content for accuracy
- Create self-service content like FAQs and guides
- Draft scripts for video tutorials
- Support production of Academy content
- Maintain a library of resources
- Track content performance
What we're looking for
- 2-3 years of experience in technical writing or education content
- Ability to simplify complex product features
- Experience with tight timelines
- Comfort with help center platforms and content management systems
- Familiarity with video content production
- Strong editorial judgment
- Organized and autonomous
- Familiarity with LLMs
Nice to have
- Experience with AI or creative tools
- Background in creative fields
- Experience using support data for content prioritization