91K–113K USD / year
Customer Enablement Manager
Customer successRemote — United States
Published on 2026-08-05
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About this role
The Customer Enablement Manager will execute and scale customer education programs to enhance user engagement with the Mural platform. This role involves designing personalized learning experiences and developing high-quality content tailored to customer needs.
About the company
Mural is a digital collaboration platform that helps distributed teams brainstorm, map ideas, and run workshops on a shared visual canvas.
The team
Scaled/Digital Customer Success team
What you'll do
- Execute scalable education initiatives including self-guided and live learning experiences
- Design outcome-based learning journeys tailored to priority roles and use cases
- Develop high-quality reusable content such as courses and guides
- Partner with cross-functional teams to align education with product launches
- Deliver internal enablement to Customer Success Teams globally
- Track and measure learning engagement and product adoption
What we're looking for
- 3+ years of experience in customer education or instructional design
- Proven ability to design modern learning experiences
- Strong content creation skills
- Data-informed mindset using learning metrics
- Excellent cross-functional collaboration skills
Nice to have
- Familiarity with collaboration tools like Mural
- Experience with LMS and digital adoption platforms
- Experience designing customer academies